Duration: 4 Days Instructor-led 

Course Description 
This course gives you practical experience embedding Microsoft Copilot into daily business processes. You will design, test, and optimize Copilot integrations that improve efficiency, reduce manual work, and enhance decision-making. You will build AI-assisted workflows for real-world use cases like reporting, communication, approvals, and customer support. 

Prerequisites 

• Basic understanding of Microsoft 365 apps (Word, Excel, Outlook, Teams) 

• Familiarity with business process workflows 

• Comfort with basic data handling and productivity tools 

• Access to a Microsoft 365 account with Copilot enabled 

Course Takeaways 
You will be able to: 

• Identify opportunities for Copilot integration in business workflows 

• Configure Copilot features across Microsoft 365 applications 

• Build AI-assisted automation using Power Automate with Copilot 

• Apply Copilot for data analysis, reporting, and customer communication 

• Measure the impact of Copilot on productivity and process efficiency 

Module 1 – Introduction to Microsoft Copilot in Business Contexts 

• Overview of Copilot capabilities in Microsoft 365 

• How Copilot processes data and context 

• Key integration points with business processes 

Hands-on Scenario: 

• Task: You work in a marketing team preparing a monthly performance review. Use Copilot in Word to create a draft report outline and in Excel to quickly extract and summarize campaign metrics. 

Module 2 – Workflow Mapping and AI Integration Opportunities 

• Mapping business processes for automation potential 

• Identifying high-value Copilot use cases 

• Case study review: Successful Copilot deployments in real businesses 

Hands-on Scenario: 

• Task: You are part of an HR team onboarding new hires. Map the current onboarding process, highlight repetitive tasks (like sending welcome emails, scheduling training, assigning resources), and note where Copilot could take over or assist. 

Module 3 – Automating Workflows with Power Automate and Copilot 

• Power Automate basics and Copilot-assisted flow creation 

• Building AI-driven approval processes, notifications, and task assignments 

• Error handling and optimization 

Hands-on Scenario: 

• Task: You work in procurement and need to speed up purchase request approvals. Use Power Automate with Copilot to create a workflow that routes requests to the right manager, sends status notifications, and logs approved requests in SharePoint. 

Module 4 – Data Analysis and Reporting with Copilot 

• Using Copilot in Excel for advanced data queries and visualizations 

• AI-assisted reporting in Power BI and Excel 

• Integrating external data sources 

Hands-on Scenario: 

• Task: You are in sales operations and must present quarterly sales trends. Use Copilot in Excel to clean raw sales data, create pivot tables, generate charts, and produce a written analysis for leadership. 

Module 5 – Copilot for Communication and Collaboration 

• Drafting and summarizing emails in Outlook with Copilot 

• Generating meeting agendas, summaries, and action items in Teams 

• Setting up Copilot prompts for consistent communication outputs 

Hands-on Scenario: 

• Task: You are a project manager running weekly team meetings. Use Copilot in Teams to auto-generate agendas from the project plan, summarize meeting discussions, and email action items to stakeholders using Outlook. 

Module 6 – Security, Compliance, and Governance 

• Data privacy considerations with Copilot 

• Role-based access and information protection in Microsoft 365 

• Monitoring and auditing AI-driven changes 

Hands-on Scenario: 

• Task: You work in a finance department handling confidential payroll data. Configure Microsoft Purview DLP policies so Copilot-generated content does not expose sensitive salary details in emails, chats, or shared documents. 

Module 7 – Measuring Impact and Continuous Improvement 

• Defining success metrics for Copilot integrations 

• Gathering feedback from end-users 

• Planning iterative improvements and scaling 

Hands-on Scenario: 

• Task: You lead a team that rolled out Copilot to handle internal help desk requests. Create a Power BI dashboard that tracks request resolution time, user satisfaction scores, and Copilot usage rates to evaluate performance and plan next steps.