Description

In this one-day course, managers learn key supervisory skills in the areas of staffing and performance management.

Objectives

• Know the 7 keys to top performance.
• Know how to use SMART objectives and performance standards to guide performance.
• Know how to use feedback and listening skills to forge positive relationships.
• Know the difference between performance and conduct problems.
• Know how to use feedback and other tools to correct problems.
• Know what to do about serious conduct problems.
• Know what is and isn’t motivation.
• Know which things motivate and which ones do not.
• Know how to create conditions for motivation and unleash initiative.

Please contact us for a detailed course outline.